PRISTINE X CLEAN LLC — TERMS & CONDITIONS AND SERVICE POLICIES

Company: Pristine X Clean LLC  

Website: https://pristinexclean.com

Welcome to Pristine X Clean LLC. These Terms & Conditions and Service Policies explain how clients may use our website, book services, prepare for cleaning appointments, and understand the limits of our cleaning services. By accessing our website, requesting a quote, booking a service, or allowing Pristine X Clean LLC to perform cleaning services, you agree to the terms below.

These terms are intended to protect both our clients and our cleaning team so we can provide reliable, safe, and high-quality service.

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1. TERMINOLOGY

The following terms apply throughout these Terms & Conditions, Privacy Statement, Disclaimer Notice, and all service agreements:

- “Client,” “You,” and “Your” refers to the person visiting our website, requesting services, booking services, or receiving services from Pristine X Clean LLC.

- “The Company,” “We,” “Our,” and “Us” refers to Pristine X Clean LLC.

- “Service,” “Cleaning,” or “Appointment” refers to any cleaning service booked, quoted, scheduled, or performed by Pristine X Clean LLC or an approved cleaning provider working with Pristine X Clean LLC.

- “Scope of Work” refers to the cleaning tasks, rooms, add-ons, and service type included in the client’s booking or approved estimate.

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2. WEBSITE USE

By accessing our website, you agree to use it lawfully and in accordance with these terms. Do not continue to use the Pristine X Clean LLC website if you do not agree with these terms.

Cookies

Pristine X Clean LLC may use cookies to improve website functionality and user experience. By using our website, you agree to the use of cookies in accordance with our Privacy Policy.

Website Content and Intellectual Property

Unless otherwise stated, Pristine X Clean LLC and/or its licensors own the intellectual property rights for all material on the website. All intellectual property rights are reserved.

You may access the website for personal use only. You may not:

- Republish material from Pristine X Clean LLC without permission

- Sell, rent, or sub-license website material

- Reproduce, duplicate, or copy website material for commercial use

- Redistribute content from Pristine X Clean LLC without approval

- Use the Pristine X Clean LLC logo, branding, images, or artwork without written permission

Comments, Reviews, and User Content

If any portion of our website allows users to post comments, reviews, or other content, the person posting is responsible for that content. Pristine X Clean LLC may remove content that is inappropriate, offensive, unlawful, misleading, defamatory, or in violation of these terms.

By submitting comments, reviews, photos, feedback, or other content to Pristine X Clean LLC, you confirm that you have the right to share that content and that it does not violate another person’s rights.

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3. BOOKING, QUOTES, AND SCOPE OF WORK

Pristine X Clean LLC provides service-based cleaning, NOT guaranteed labor hours, unless an hourly cleaning service is specifically booked.

Scope-Based Services

Standard Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Post-Construction Cleaning, Commercial Cleaning, and add-on services are based on the booked scope of work. The cleaner’s goal is to complete the approved service scope, not to spend a guaranteed number of hours in the property.

Any time or duration shown during booking, in confirmations, on calendars, or in estimates is an estimate only. Actual cleaning time may vary depending on:

- Size and layout of the home or facility

- Condition of the property

- Buildup, dust, grease, grime, soap scum, hard water, pet hair, odor, or clutter

- Number of rooms and bathrooms

- Selected add-ons

- Accessibility of areas to be cleaned

- Whether utilities are on and working

- Whether other workers, occupants, pets, or excess clutter are present

Pristine X Clean LLC cannot guarantee that a cleaning will be completed by a specific time unless a time limitation is discussed and approved before the cleaning begins. If the client needs the cleaning team to finish by a certain time, the client must notify Pristine X Clean LLC before service starts.

Hourly Cleaning

Hourly Cleaning, when offered and booked, is a flexible service where the client selects the number of hours and priority areas. The team will clean within the booked time. If the booked time is not enough to complete all requested areas or tasks, Pristine X Clean LLC is not responsible for unfinished items outside the time purchased.

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4. CLIENT RESPONSIBILITIES BEFORE SERVICE

To help us provide the best cleaning possible, clients are responsible for preparing the property before the cleaning appointment.

Clients agree to:

- Remove or reduce clutter from areas expected to be cleaned

- Put away important, delicate, sentimental, valuable, or fragile items

- Secure jewelry, cash, medication, documents, electronics, collectibles, and personal items

- Inform Pristine X Clean LLC in advance of any items, materials, surfaces, or areas requiring special care

- Let us know about fragile fixtures, loose hardware, damaged items, improperly installed items, or known problem areas

- Make sure water, electricity, lighting, heat, air conditioning, and safe access are available when needed

- Secure pets before and during service

- Provide safe entry/access instructions, parking information, gate codes, elevator details, or building requirements when applicable

Areas covered in heavy clutter may be skipped or cleaned only around the clutter. Cleaners are not required to move excessive personal belongings in order to clean.

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5. SURFACES, SPECIAL CARE, AND EXISTING CONDITIONS

Clients must notify Pristine X Clean LLC before service if any surface or item requires special products, special handling, or should not be cleaned.

Unless the client informs us otherwise before service begins, Pristine X Clean LLC assumes that:

- Marble, granite, stone, tile, hardwood floors, vinyl, laminate, glass, mirrors, counters, and other surfaces are properly sealed, installed, and safe to clean using professional cleaning methods

- Furniture on wood floors has proper floor protection

- Fixtures, shelves, cabinets, appliances, blinds, shower doors, towel bars, handles, hardware, and other items are properly installed and stable

- Appliances requested for cleaning are safe to open, access, and clean

Pristine X Clean LLC is not responsible for damage caused by pre-existing wear, improper installation, loose items, unstable fixtures, unsealed surfaces, poor maintenance, age, deterioration, manufacturer defects, or surfaces/items that were not disclosed as requiring special care.

If accidental damage occurs due to Pristine X Clean LLC or a provider working with us, we will review the issue and make reasonable efforts to address it within reason. Any claim must be reported within the required issue-reporting window stated in these terms.

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6. STAINS, BUILDUP, AND RESULTS DISCLAIMER

Pristine X Clean LLC does not guarantee removal of all stains, discoloration, buildup, residue, odor, or long-term damage. Some conditions may improve but may not fully come out with standard cleaning methods.

This includes, but is not limited to:

- Rust

- Mildew or mold-like staining

- Hard water buildup

- Calcium or mineral deposits

- Soap scum that has hardened over time

- Grease buildup

- Burn marks

- Paint, dye, ink, adhesive, or permanent staining

- Pet stains or odors

- Odors caused by utilities being off, moisture, pests, pets, trash, or lack of maintenance

- Staining or discoloration caused by age, neglect, or improper care

We always aim to provide thorough, high-quality cleaning, but cleaning is not restoration, repair, remediation, or resurfacing.

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7. PETS AND ANIMALS

All pets must be secured before and during cleaning. This includes dogs, cats, birds, reptiles, and any other animals in the home or facility.

Pristine X Clean LLC is not responsible for unattended pets, escaped pets, pet injuries, reactions to cleaning supplies, or harm caused by a pet’s contact with cleaning products, equipment, open doors, or team movement during service.

If the client prefers that certain products be avoided because of pets, allergies, sensitivities, or other concerns, the client must notify us before the cleaning begins. When appropriate, clients may provide their own cleaning products for specific surfaces or sensitivities.

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8. CLEANING SUPPLIES AND CLIENT-PROVIDED PRODUCTS

Pristine X Clean LLC may use professional cleaning supplies and equipment suitable for general cleaning needs. Clients must notify us before service if they require special products, fragrance-free products, green products, allergy-sensitive products, or client-provided products.

If a client provides products, Pristine X Clean LLC is not responsible for product performance, surface reactions, product damage, or results caused by the client-provided product unless the product was used in a way that was clearly improper.

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9. UTILITIES AND ACCESS REQUIREMENTS

Water, electricity, lighting, and safe access must be available for the cleaning team to perform the service. Heat or air conditioning may also be required depending on weather and working conditions.

If the cleaning team arrives and cannot perform the service because utilities are off, the property is inaccessible, the environment is unsafe, or required access information was not provided, a $50 cancellation fee may be charged.

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10. SAFETY, BIOHAZARDS, PESTS, AND UNSERVICEABLE CONDITIONS

Pristine X Clean LLC is not a biohazard cleanup, hoarding remediation, mold remediation, pest-control, trauma cleanup, or hazardous-material service.

For the health and safety of our clients and cleaning team, we may refuse, stop, or reschedule service if the property includes unsafe or unsanitary conditions, including but not limited to:

- Human waste

- Animal waste beyond normal/light pet-related cleaning

- Blood or bodily fluids

- Pest infestation

- Rodent or insect activity

- Strong odors caused by decay, pests, waste, smoke, utilities being off, or severe neglect

- Mold or suspected mold requiring remediation

- Hazardous materials

- Excessive clutter that prevents safe cleaning

- Unsafe working conditions

- Aggressive or unsecured animals

If the team arrives and cannot proceed because of these conditions, a $50 cancellation fee may be charged. Additional fees may apply if a different type of service, extra labor, or specialty cleaning is required and approved.

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11. REFRIGERATORS, FOOD, AND CROSS-CONTAMINATION

If refrigerator interior cleaning is requested, the client is expected to remove food, expired items, personal items, and anything that should not be touched before the cleaning begins.

For health and cross-contamination reasons, cleaners may not handle, sort, discard, or make decisions about food unless this has been specifically discussed and approved. If the refrigerator is not emptied or safe to clean, the team may clean only accessible areas or skip the refrigerator interior.

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12. WINDOWS, LADDERS, AND REACH LIMITS

For safety reasons, Pristine X Clean LLC only cleans windows, glass, dusting areas, and other surfaces that can be safely reached with normal reach or a three-step ladder.

We do not climb on furniture, counters, appliances, railings, unsafe ladders, or high areas that create a fall risk. Exterior window cleaning, high ladder work, roof work, and unsafe reach work are not included unless specifically approved as a separate service.

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13. FURNITURE, APPLIANCES, AND HEAVY ITEMS

Cleaners do not move heavy furniture, large appliances, or unsafe items unless this has been approved in advance as a separate line item and can be done safely.

Pristine X Clean LLC is not responsible for damage to floors, furniture, appliances, walls, or personal items caused by moving heavy or improperly protected items when the client requests movement of those items.

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14. OTHER WORKERS, OCCUPANTS, AND ACTIVITY DURING CLEANING

For safety and efficiency, no other work should be performed in the same areas while our team is cleaning unless approved in advance.

The presence of contractors, movers, painters, maintenance workers, pets, excess occupants, or heavy activity in the home or facility may affect the time, cost, estimate accuracy, and final cleaning results. If other work is being performed during the cleaning, Pristine X Clean LLC cannot guarantee the same timing or results as an undisturbed cleaning appointment.

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15. PRICING, CHANGES, AND EXCESSIVE CONDITIONS

Prices are based on the information provided at booking or estimate time. Pristine X Clean LLC reserves the right to adjust pricing or recommend a different service if the property condition, size, scope, clutter, buildup, odor, pet hair, add-ons, or cleaning requirements are greater than represented.

If the team arrives and the home or facility requires significantly more work than expected, Pristine X Clean LLC may:

- Proceed with the booked scope only

- Ask the client to approve additional time or added services

- Reschedule for a more appropriate service

- Decline unsafe or unserviceable areas

- Apply a cancellation or service fee when applicable

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16. CANCELLATIONS AND RESCHEDULING

A $50 cancellation fee may be charged for cancellations made within 24 hours of the scheduled booking.

A $50 fee may also apply if the team arrives and cannot perform the cleaning due to access issues, utilities being off, unsafe conditions, biohazard/pest concerns, excessive clutter, or other client-controlled circumstances that prevent service.

We understand that emergencies happen and will review situations reasonably, but last-minute cancellations and inaccessible appointments affect our schedule and cleaning team.

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17. QUALITY GUARANTEE, COMPLAINTS, AND CORRECTIVE CLEANING

Pristine X Clean LLC wants every client to be happy with their cleaning. If there is an issue with the completed service, the client must contact Pristine X Clean LLC within 24 hours of the cleaning appointment and provide specific details about the concern.

After 24 hours, the service is considered accepted by the client, and Pristine X Clean LLC may not be liable for additional corrections or complaints.

Pristine X Clean LLC does not offer refunds. Our service guarantee is based on review and reasonable correction. If an area included in the booked scope of work was missed, we may offer spot cleaning or corrective cleaning as appropriate.

Corrective cleaning applies only to areas included in the original booked scope and does not include new tasks, additional add-ons, heavy-duty buildup, restoration, biohazard cleanup, pest-related cleaning, or areas that were inaccessible or cluttered during the original appointment.

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18. NO REFUND POLICY

Pristine X Clean LLC does not offer refunds for completed services. Our service guarantee is based on review and reasonable correction, not money back.

If a client reports an issue within 24 hours and the concern is related to an area included in the original booked scope of work, Pristine X Clean LLC may offer spot cleaning or corrective cleaning as needed.

Spot cleaning or corrective cleaning does not apply to:

- Issues reported after the 24-hour reporting window

- Areas or tasks outside the booked scope of work

- New tasks or additional add-ons not included in the original booking

- Stains, buildup, damage, clutter, unsafe conditions, or maintenance issues outside normal cleaning limitations

- Heavy-duty buildup, restoration, biohazard cleanup, pest-related cleaning, or areas that were inaccessible or cluttered during the original appointment

- Situations where the client declines an offered corrective cleaning

After the 24-hour reporting window has passed, the service is considered accepted by the client.

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19. SERVICE LIMITATIONS

Pristine X Clean LLC does not provide the following unless specifically approved in writing as a separate service:

- Biohazard cleanup

- Mold remediation

- Pest removal or pest-related cleanup

- Hoarding remediation

- Exterior window washing

- High ladder work beyond a three-step ladder

- Heavy furniture or appliance moving

- Repairs, maintenance, painting, plumbing, electrical work, or restoration

- Removal of permanent stains, etching, rust, hard water damage, or long-term discoloration

- Cleaning areas filled with hazardous material, human waste, animal waste, or unsafe conditions

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20. HYPERLINKING TO OUR WEBSITE

Certain organizations may link to the Pristine X Clean LLC website without prior written approval, including government agencies, search engines, news organizations, online directories, and system-wide accredited businesses, as long as the link is not deceptive, does not falsely imply sponsorship or endorsement, and fits within the linking party’s website context. Pristine X Clean LLC reserves the right to request removal of any link to our website. Use of our logo, branding, or artwork for linking is not allowed without written permission.

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21. WEBSITE ACCURACY AND AVAILABILITY

Pristine X Clean LLC makes reasonable efforts to keep website information helpful and accurate, but we do not guarantee that all website information is always complete, current, or error-free. We do not promise that the website will always remain available or that all website material will be kept up to date at all times.

Service descriptions, availability, policies, and pricing may change at any time.

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22. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Pristine X Clean LLC excludes representations, warranties, and conditions relating to the website, website use, and services except where such exclusion is not permitted by law.

Nothing in these terms will limit or exclude liability where it cannot legally be limited or excluded.

Pristine X Clean LLC is not liable for loss or damage caused by pre-existing conditions, improper installation, unsealed or unstable surfaces, client-provided products, undisclosed special-care items, unsafe conditions, pets, clutter, utilities being unavailable, or conditions outside the booked scope of work.

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23. UPDATES TO THESE TERMS

Pristine X Clean LLC may update or amend these Terms & Conditions and Service Policies at any time. Continued use of our website, booking system, or services means the client agrees to the current version of these terms.

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24. QUESTIONS AND FAQ

Clients are encouraged to review our FAQ and contact Pristine X Clean LLC with any questions before booking. If you are unsure whether your home, facility, surface, pet situation, add-on, or cleaning condition can be serviced, please contact us before scheduling.

Pristine X Clean LLC  

Pristine X Clean… Perfection Multiplied  

Phone/Text: (845) 400-8589  

Website: https://pristinexclean.com