Pristine X Clean LLC — Terms & Conditions

By booking a service with Pristine X Clean LLC (“Company”), you agree to the following:

1. Scope of Service

Services are based on the details provided at booking (photos, descriptions, and selected service type).

If the condition of the property differs significantly upon arrival, the Company reserves the right to:

Adjust pricing

Upgrade service level (e.g., from a deep clean to a deep clean + heavy duty)

Modify or limit service based on time and condition

2. Pricing & Payment

• Payment (full or deposit) is required to secure your booking

• Remaining balance (if applicable) is due upon completion

• The Company reserves the right to charge the card on file for:

  -Completed services

  -Late cancellations / no-shows

  -Travel fees

  -Additional approved services

3. Condition-Based Adjustments

If the property is found to be:

• Heavily soiled

• Excessively cluttered

• Containing biohazards, excessive trash, or post-construction debris (unbeknownst to Pristine X Clean LLC)

Additional charges may apply or service may be declined.

4. Access to Property

Clients must ensure cleaners can access the property at the scheduled time.

This includes:

• Providing keys, codes, or entry instructions

• Ensuring someone is present if required

If access is not provided:

• The appointment will be considered a no-show

• A fee up to the full service amount may be charged

5. Cancellation, Scope Refusal & Travel Fee

• 24+ hours notice: No penalty (credit/refund at Company discretion)

• Less than 24 hours: 50% of service fee may be charged

• Same-day cancellation / no-show: Up to 100% of service fee may be charged

Scope Mismatch & Refusal

If:

• The condition is significantly different than described, and

• The client declines the updated pricing or service

The appointment is considered a service refusal, and:

• A non-refundable travel fee of $75 will be charged

6. Satisfaction Guarantee

• Issues must be reported within 24 hours

• We will offer a re-clean of missed areas

Refunds are not guaranteed and are issued at Company discretion.

7. Furniture & Item Movement Policy

• Cleaners do not move or lift heavy furniture or appliances, including:

-Beds, dressers, couches

-Refrigerators, stoves

• Light items may be moved with client consent only

• Blocked areas will be cleaned around, not underneath or behind

The Company is not responsible for:

• Damage resulting from moving items at client request

• Inaccessible areas due to obstructions

 8. Client Responsibilities

Clients agree to:

• Remove excessive clutter

• Secure pets or notify in advance

• Provide access to water and electricity

• Communicate special instructions ahead of time

9. Limitations of Service

We do not guarantee:

• Removal of permanent stains

• Mold remediation

• Cleaning in unsafe environments

• Results impacted by pre-existing conditions

10. Breakage & Damages

• Must be reported within 24 hours

• The Company is not responsible for:

  -Pre-existing damage

  -Improperly secured items

  -Normal wear and tear

11. Health & Safety

We reserve the right to refuse or stop service if conditions are unsafe, including:

• Biohazards

• Structural risks

• Aggressive animals

12. Right to Refuse Service

The Company may refuse or discontinue service if:

• Conditions differ significantly from booking details

• Safety concerns arise

• Client behavior is inappropriate

13. Agreement

By booking, you acknowledge and agree to these Terms & Conditions.